How a 59-Year-Old Delivery Driver Increased Deliveries by 44%

6 Dec, 2024

Last-mile delivery is demanding, especially for a 59-year-old driver working for a DSP under Amazon.

For 5 years, he struggled to meet his daily target of 300 packages, averaging just 250 deliveries despite his hard work. Supervisors often had to assign Rescuers to help him finish, labeling his performance as "below average." When I asked if he could deliver 500-600 packages daily, he responded: “Absolutely not! Impossible!”

Identifying Hidden Inefficiencies

A detailed analysis of his workflow revealed a surprising insight: more than 50% of his time was spent on non-essential tasks like:

* Searching for packages inside the van.

* Locating hard-to-find destinations, especially in poor lighting.

Only 45% of his time was spent on productive tasks like driving and actual deliveries. These inefficiencies were amplified during nighttime and winter, increasing lost time by up to 10%.

The Breakthrough Solution

The introduction of the GHE LMD Solution revolutionized his delivery process. Key changes included:

* Smarter Package Organization: Packages were sorted systematically, minimizing search time.

* Targeted Training: He learned efficient package-handling techniques.

* Enhanced Navigation Tools: These eliminated time wasted locating addresses.

Remarkable Results

Even after completing just the first phase of the GHE solution, his performance skyrocketed. He started delivering 360 packages daily, a 44% increase, without requiring Rescuer assistance. Beyond numbers, the improvements:

* Reduced physical strain.

* Boosted safety and confidence.

* Made his job more enjoyable.

When I asked again about handling 500-600 packages daily with further upgrades, his answer changed to: “No problem!”

Takeaway

This experience highlights how identifying inefficiencies and applying smart solutions can transform last-mile delivery. With solutions like GHE LMD, drivers can work more efficiently, safely, and comfortably.

Ready to optimize your delivery operations? Contact us to explore solutions that make last-mile delivery faster, safer, and more sustainable.